Reception Manager - London

Vacherin Ltd.; City of Westminster; On-site; GBP 31,000 - 46,000; Full time

Benefits offered by this job

Personal Development and Training

Life assurance scheme

Pension scheme

Holiday allowance

Healthcare Support App – including eye

Eye care

Wellbeing and Employee Assistance

Discount vouchers for high street

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Job summary

Vacherin Ltd. is seeking a Reception Manager to oversee the reception and switchboard, lead the front-of-house team and deliver outstanding client care at Peel Hunt.

You will coordinate visitor management, room bookings and facilities liaison to create a seamless experience for clients and colleagues. The role requires a natural leader with a passion for service excellence, strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experienced Reception Manager or Front of House Manager in premium corporate or hospitality environments.
• Natural leader capable of motivating and developing front-of-house teams.
• Passionate about exceptional customer service and memorable guest experiences.

Responsibilities

• Lead and coordinate the reception team, maintaining high service standards and adequate cover.
• Deliver a warm, professional and memorable welcome to all clients, visitors and guests.
• Oversee reception, meeting rooms and client areas, ensuring they are always clean and ready for use.
• Manage visitor arrivals, room bookings, switchboard enquiries, security passes and building access.
• Collaborate with Security, Facilities, IT and Catering to deliver a seamless client and visitor experience.
• Regularly check meeting rooms and AV equipment, reporting maintenance issues.
• Manage rotas, arrange temporary cover and ensure clear opening/closing handovers.
• Support Health & Safety requirements, including inductions and First Aid procedures.
• Oversee post, deliveries, stationery, and office supplies.
• Supervise cleaning services and monitor stock; coordinate contractors and permits.
• Provide ongoing facilities support with maintenance requests and day-to-day queries.
• Complete catering recharges after events with correct cost allocations.
• Monitor service standards and produce monthly/ad-hoc reports.
• Continuously seek improvements to reception, workplace and guest experience.

Skills

Front of House Leadership

Customer service

Staff management

Stakeholder communication

Organisational skills

Tools

Room booking systems

Switchboards

General office technology

Job description

The role of a Reception Manager is to provide the highest levels of client care. To ensure that the reception & switchboard runs efficiently, and all reception duties are attended to. Responsible for supervising the receptionist and cleaners at Peel Hunt and ensuring that all functions are conducted in accordance with stipulated protocols and procedures.,

• Lead and coordinate the reception team, maintaining high service standards and adequate cover.
• Deliver a warm, professional and memorable welcome to all clients, visitors and guests, anticipating needs and exceeding expectations.
• Oversee reception, meeting rooms and client areas, ensuring they are always clean, organised and ready for use.
• Manage visitor arrivals, room bookings, switchboard enquiries, security passes, contractor access and building entry.
• Work closely with Security, Facilities, IT and Catering to deliver a seamless client and visitor experience.
• Regularly check meeting rooms and audio-visual equipment, reporting and following up on technical or maintenance issues.
• Manage rotas, arrange temporary cover and ensure clear opening and closing handovers.
• Support Health & Safety requirements, including team inductions, First Aid supplies and procedures.
• Oversee post, deliveries, stationery, kitchen consumables and office supplies.
• Support cleaning services by supervising teams, carrying out regular inspections and monitoring stock.
• Coordinate contractors and suppliers, including permits, access and weekend visits, while maintaining strong relationships.
• Support Facilities with maintenance requests, contractor supervision and day-to-day operational queries.
• Complete catering recharges after events, ensuring costs are correctly allocated.
• Monitor service standards and performance measures, producing monthly and ad-hoc reports as required.
• Continually look for ways to improve the reception, workplace and overall guest experience.
  Experienced Reception Manager, Front of House Manager or Workplace Services professional, ideally within a premium corporate or hospitality environment.
• A natural leader experienced in managing, motivating and developing front-of-house teams.
• Passionate about exceptional customer service and memorable guest experiences.
• Confident communicating with clients, visitors, senior stakeholders, suppliers and contractors.
• Highly organised and able to manage multiple priorities in a fast-paced environment.
• Proactive and solution-focused, with excellent attention to detail and ownership.
• Comfortable supporting facilities operations, including cleaning, contractors, security, maintenance and office services.
• Experienced in managing rotas, service standards and daily operations.
• Confident using room booking systems, switchboards and general office technology.
• A strong team player who works effectively with Facilities, Security, IT and Catering.
• Professional, approachable and calm under pressure, with a drive to continually improve the workplace experience.
  At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
• Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  • Eye care
  • A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers

Job Reference: com/2810/48828001/52843251/SU #Vacherin Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!