Reception Manager

Vacherin; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Personal development and training

Life assurance scheme

Pension scheme

Holiday allowance

Healthcare support app

Eye care

Wellbeing strategy

Employee Assistance Programme

Discount vouchers

Volunteering days

Professional subscriptions

Job summary

Vacherin, a premium hospitality team in London, seeks a Reception Manager to lead the reception and switchboard, ensuring top client care and smooth operations. You’ll supervise reception and cleaners, coordinate with Security, Facilities, IT and Catering, and deliver a seamless guest experience.

The role requires strong leadership, superb organisation, and a proactive approach to improving workplace services. Competitive salary and discretionary bonus offered. Based in City of London.

Qualifications

• Experience leading front-of-house teams in premium hospitality or corporate settings.
• Proven ability to deliver high levels of client care and guest experience.
• Strong communication with clients, visitors, vendors and internal teams.

Responsibilities

• Lead and coordinate the reception team with high service standards and cover.
• Provide warm, professional welcome to clients and guests; anticipate needs.
• Oversee reception, meeting rooms, client areas; ensure cleanliness and readiness.

Skills

Reception management

Front of House leadership

Customer service

Stakeholder communication

Organised multitasking

Facilities coordination

Job description

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Reception Manager to join our team in London.

Salary: £43,400 per annum + discretionary bonus

Working Pattern: Monday - Friday, 40 hours per week, 8:30am - 5:30pm

Location: City of London

About The Role

The role of a Reception Manager is to provide the highest levels of client care. To ensure that the reception & switchboard runs efficiently, and all reception duties are attended to. Responsible for supervising the receptionist and cleaners at Peel Hunt and ensuring that all functions are conducted in accordance with stipulated protocols and procedures.

Key Responsibilities

• Lead and coordinate the reception team, maintaining high service standards and adequate cover.
• Deliver a warm, professional and memorable welcome to all clients, visitors and guests, anticipating needs and exceeding expectations.
• Oversee reception, meeting rooms and client areas, ensuring they are always clean, organised and ready for use.
• Manage visitor arrivals, room bookings, switchboard enquiries, security passes, contractor access and building entry.
• Work closely with Security, Facilities, IT and Catering to deliver a seamless client and visitor experience.
• Regularly check meeting rooms and audio-visual equipment, reporting and following up on technical or maintenance issues.
• Manage rotas, arrange temporary cover and ensure clear opening and closing handovers.
• Support Health & Safety requirements, including team inductions, First Aid supplies and procedures.
• Oversee post, deliveries, stationery, kitchen consumables and office supplies.
• Support cleaning services by supervising teams, carrying out regular inspections and monitoring stock.
• Coordinate contractors and suppliers, including permits, access and weekend visits, while maintaining strong relationships.
• Support Facilities with maintenance requests, contractor supervision and day-to-day operational queries.
• Complete catering recharges after events, ensuring costs are correctly allocated.
• Monitor service standards and performance measures, producing monthly and ad-hoc reports as required.
• Continually look for ways to improve the reception, workplace and overall guest experience.

Our Ideal Candidate

• Experienced Reception Manager, Front of House Manager or Workplace Services professional, ideally within a premium corporate or hospitality environment.
• A natural leader experienced in managing, motivating and developing front-of-house teams.
• Passionate about exceptional customer service and memorable guest experiences.
• Confident communicating with clients, visitors, senior stakeholders, suppliers and contractors.
• Highly organised and able to manage multiple priorities in a fast-paced environment.
• Proactive and solution-focused, with excellent attention to detail and ownership.
• Comfortable supporting facilities operations, including cleaning, contractors, security, maintenance and office services.
• Experienced in managing rotas, service standards and daily operations.
• Confident using room booking systems, switchboards and general office technology.
• A strong team player who works effectively with Facilities, Security, IT and Catering.
• Professional, approachable and calm under pressure, with a drive to continually improve the workplace experience.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Job Reference: com/2810/48828001/52843251/SU #Vacherin

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!