Guest Experience & Front Desk Leader

Clermont Hotel Group; Greater London; On-site; GBP 30,444 - 41,256; Full time

Benefits offered by this job

Pension scheme

Healthcare schemes

Wholesome meals on duty

Staff areas to recharge

Job summary

Thistle Marble Arch is seeking a Reception Manager on a full-time, salaried basis. You will lead by example, delivering outstanding guest service, ensuring smooth check-in/check-out, and resolving queries with a proactive, sales-driven approach.

You will recruit and train the team, monitor performance, and promote a culture of hospitality while using Opera Cloud to streamline operations. This role is based at Thistle Marble Arch in London.

Qualifications

• Leadership that motivates the team to deliver exceptional service.
• Attention to detail to maintain high standards.
• Passion for hospitality and guest satisfaction.
• Excellent communication with guests and team members.
• Analytical skills for problem-solving and sales strategy.
• Knowledge of Opera Cloud is essential.

Responsibilities

• Lead by example, provide guest service and a smooth check-in/check-out process.
• Resolve guest queries and reflect our commitment to hospitality.
• Develop the team through recruitment, training and ongoing development.
• Drive sales at the desk and empower the team to do the same.

Skills

Leadership

Attention to detail

Hospitality

Communication

Analytical skills

Opera Cloud

Tools

Opera Cloud

Job description

Thistle Marble Arch is seeking a Reception Manager on a full-time, salaried basis. You will lead by example, delivering outstanding guest service, ensuring smooth check-in/check-out, and resolving queries with a proactive, sales-driven approach.

You will recruit and train the team, monitor performance, and promote a culture of hospitality while using Opera Cloud to streamline operations. This role is based at Thistle Marble Arch in London.