Guest Experience Leader - Front Desk & Team Growth

Thistle; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Healthcare coverage

Discounts & perks

Job summary

The Kingsley by Thistle in London is seeking a proactive Reception Manager to lead guest service at our Edwardian hotel near Covent Garden. You will oversee check-in/check-out processes, resolve guest queries, and drive sales at the front desk with your team.

You’ll recruit, train and develop staff to reach their full potential while maintaining the highest standards of hospitality. Opera

Qualifications

• Experience leading guest service teams and managing reception operations.
• Strong communication skills with the ability to motivate staff.
• Familiarity with hotel property management systems (Opera is beneficial).

Responsibilities

• Lead by example to deliver excellent guest service during check-in/out.
• Resolve guest queries and ensure interactions reflect the brand promise.
• Drive sales at the desk and mentor the team on selling techniques.
• Support recruitment, training, and ongoing development of team.

Skills

Guest service leadership

Team motivation

Sales at front desk

Communication skills

Opera PMS knowledge

Tools

Opera PMS

CRM software

Job description

The Kingsley by Thistle in London is seeking a proactive Reception Manager to lead guest service at our Edwardian hotel near Covent Garden. You will oversee check-in/check-out processes, resolve guest queries, and drive sales at the front desk with your team.

You’ll recruit, train and develop staff to reach their full potential while maintaining the highest standards of hospitality. Opera