Guest Experience Leader — Front Office

Thistle; City Of London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff meals on duty

Employee discounts

Job summary

Thistle Piccadilly is seeking an Assistant Front Office Manager to oversee Reception, Guest Relations and Nights teams, reporting to the Front Office Manager. You will lead by example to deliver seamless guest experiences and mentor your team to reach their full potential.

You’ll work with other departments to uphold world‑class hospitality standards, resolving issues and driving improvements. Strong leadership and a passion for guest satisfaction are essential.

Qualifications

• Experience in hospitality front office management and guest services.
• Excellent guest service orientation with a proactive mindset.
• Strong communication and interpersonal skills across departments.
• Ability to mentor, coach and develop team members.
• Knowledge of Opera is a bonus but not essential.

Responsibilities

• Lead the front office team to deliver exceptional guest service.
• Train and coach team members to reach their potential.
• Own day-to-day operations and act in the Manager's absence.
• Collaborate cross-departmentally to ensure a seamless guest journey.
• Address guest feedback and resolve issues with professionalism.
• Contribute to sales initiatives and cost-control goals.

Skills

Team leadership

Guest service

Communication

Coaching

Problem solving

Guest relations

Opera PMS

Tools

Opera PMS

Job description

Thistle Piccadilly is seeking an Assistant Front Office Manager to oversee Reception, Guest Relations and Nights teams, reporting to the Front Office Manager. You will lead by example to deliver seamless guest experiences and mentor your team to reach their full potential.

You’ll work with other departments to uphold world‑class hospitality standards, resolving issues and driving improvements. Strong leadership and a passion for guest satisfaction are essential.