Assistant Front Office Manager — Guest Experience Leader

Clermont Hotel Group; Greater London; On-site; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Wage Stream access

Discounts & Perks

Refer a Friend bonus

Interest-free loans

Mental health support

Gym discounts

Job summary

Thistle Piccadilly in London, part of Clermont Hotel Group, is seeking an Assistant Front Office Manager to oversee Reception, Guest Relations, and Nights teams, supporting the Front Office Manager and leading by example to deliver seamless guest experiences.

You’ll mentor your team, handle guest inquiries, resolve issues, and collaborate with other departments to exceed expectations while contributing to sales initiatives and cost control.

Qualifications

• Experience leading and developing teams.
• Attention to detail in guest interactions.
• Strong communication with guests and colleagues.
• Coaching and developing individuals in an inclusive environment.

Responsibilities

• Lead Reception, Guest Relations and Nights teams to ensure smooth operations.
• Support Front Office Manager and act as a role model for guest service excellence.
• Address guest inquiries and resolve issues with professionalism.
• Collaborate with other departments to ensure a seamless guest journey from check-in to check-out.
• Contribute to sales initiatives and cost control while meeting performance goals.

Skills

Guest-focused leadership

Team coaching

Operational oversight

Communication skills

Problem-solving

Collaboration

Tools

Opera (PMS)

Job description

Thistle Piccadilly in London, part of Clermont Hotel Group, is seeking an Assistant Front Office Manager to oversee Reception, Guest Relations, and Nights teams, supporting the Front Office Manager and leading by example to deliver seamless guest experiences.

You’ll mentor your team, handle guest inquiries, resolve issues, and collaborate with other departments to exceed expectations while contributing to sales initiatives and cost control.