Guest Experience Host — Flexible Shifts & Growth

Clermont Hotel Group; Greater London; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension and healthcare

Salary access before payday

Retail discounts

Refer a Friend

Season ticket loans

Mental health support

Be Well Platform

Gym discounts

Volunteer days

Job summary

The Clermont Hotel Group invites you to join its front-of-house team at Thistle Marble Arch, right off Oxford Street. You will mainly staff the Reception desk, warmly welcoming guests, assisting with stays, and addressing queries with a proactive, friendly approach to deliver memorable experiences.

Working five days out of seven with a mix of early and late shifts, you will contribute to an award-winning guest journey while enjoying benefits like pension, healthcare, and flexible wage access as

Qualifications

• Passion for guest service and creating warm experiences.
• Ability to stay calm and collected in busy guest-facing environments.
• Friendly personality that makes guests and team members feel valued.
• Strong attention to detail and proactive guest need anticipation.
• Willingness to work flexibly as part of a shift-based schedule.

Responsibilities

• Work mainly on the Reception desk, welcoming guests and supporting their stay.
• Resolve guest queries and anticipate needs, delivering personalized service.
• Collaborate with team to ensure smooth Check-in/Check-out and guest satisfaction.

Skills

Guest service

Calm under pressure

Friendly personality

Attention to detail

Flexible shifts

Job description

The Clermont Hotel Group invites you to join its front-of-house team at Thistle Marble Arch, right off Oxford Street. You will mainly staff the Reception desk, warmly welcoming guests, assisting with stays, and addressing queries with a proactive, friendly approach to deliver memorable experiences.

Working five days out of seven with a mix of early and late shifts, you will contribute to an award-winning guest journey while enjoying benefits like pension, healthcare, and flexible wage access as