Hotel Receptionist

Clermont Hotel Group; Greater London; Híbrido; GBP 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension and healthcare

Salary access before payday

Retail discounts

Refer a Friend

Season ticket loans

Mental health support

Be Well Platform

Gym discounts

Volunteer days

Descripción de la vacante

The Clermont Hotel Group invites you to join its front-of-house team at Thistle Marble Arch, right off Oxford Street. You will mainly staff the Reception desk, warmly welcoming guests, assisting with stays, and addressing queries with a proactive, friendly approach to deliver memorable experiences.

Working five days out of seven with a mix of early and late shifts, you will contribute to an award-winning guest journey while enjoying benefits like pension, healthcare, and flexible wage access as

Formación

• Passion for guest service and creating warm experiences.
• Ability to stay calm and collected in busy guest-facing environments.
• Friendly personality that makes guests and team members feel valued.
• Strong attention to detail and proactive guest need anticipation.
• Willingness to work flexibly as part of a shift-based schedule.

Responsabilidades

• Work mainly on the Reception desk, welcoming guests and supporting their stay.
• Resolve guest queries and anticipate needs, delivering personalized service.
• Collaborate with team to ensure smooth Check-in/Check-out and guest satisfaction.

Conocimientos

Guest service

Calm under pressure

Friendly personality

Attention to detail

Flexible shifts

Descripción del empleo

Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions

The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What you’ll be doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease"even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What you’ll bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.