Sales-Driven Reception Manager: Guest Experience Leader

Clermont Hotel Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Thistle Kensington Gardens, part of Clermont Hotel Group, is seeking a proactive Reception Manager in London. You’ll lead from the front, ensuring a smooth check-in and check-out while delivering exceptional guest service and resolving queries with a proactive approach.

You’ll develop the team through recruiting, training and ongoing coaching, and you’ll drive sales at the desk. A passion for hospitality and strong communication are essential to help every guest feel valued.

Qualifications

• Creative, inspiring leadership to motivate the team and deliver exceptional service.
• Attention to detail to maintain the highest standards at all times.
• Strong passion for hospitality and guest satisfaction.
• Excellent communication skills to connect with guests and colleagues.
• Analytical skills for problem-solving and sales strategy.
• Knowledge of Opera is beneficial but not required.

Responsibilities

• Lead by example with excellent guest service and smooth check-in/check-out.
• Resolve guest queries and ensure interactions reflect our hospitality commitment.
• Develop the team through recruiting, training and ongoing development.
• Drive sales at the front desk and empower the team to do the same.

Skills

Leadership

Attention to detail

Hospitality passion

Communication skills

Analytical skills

Opera knowledge

Tools

Opera PMS

Job description

Thistle Kensington Gardens, part of Clermont Hotel Group, is seeking a proactive Reception Manager in London. You’ll lead from the front, ensuring a smooth check-in and check-out while delivering exceptional guest service and resolving queries with a proactive approach.

You’ll develop the team through recruiting, training and ongoing coaching, and you’ll drive sales at the desk. A passion for hospitality and strong communication are essential to help every guest feel valued.