Guest Experience Lead (Reception & Sales)

Clermont Hotel Group; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Staff meals on duty

Employee discounts

Job summary

The Kingsley by Thistle, a classic Edwardian hotel near Covent Garden, is seeking a Reception Manager to lead guest service and ensure smooth check-in/check-out. You will drive sales at the front desk, recruit and train the front-of-house team, and develop staff to their full potential while maintaining high hospitality standards.

Proactive problem-solving, strong communication, and a passion for guest satisfaction are essential. Opera knowledge is beneficial but not essential.

Qualifications

• Proven leadership in hospitality or guest-facing teams.
• Strong communication and guest service orientation.
• Analytical mindset and sales awareness.
• Experience with Opera PMS is beneficial but not required.

Responsibilities

• Lead by example to deliver exceptional guest service and smooth check-in/check-out.
• Drive sales at the front desk and empower the team to do the same.
• Recruit, train and develop front-of-house staff to reach full potential.
• Ensure high standards of hospitality and guest satisfaction.

Skills

Leadership

Attention to detail

Hospitality passion

Communication skills

Analytical skills

Opera knowledge

Tools

Opera

Job description

The Kingsley by Thistle, a classic Edwardian hotel near Covent Garden, is seeking a Reception Manager to lead guest service and ensure smooth check-in/check-out. You will drive sales at the front desk, recruit and train the front-of-house team, and develop staff to their full potential while maintaining high hospitality standards.

Proactive problem-solving, strong communication, and a passion for guest satisfaction are essential. Opera knowledge is beneficial but not essential.