Reception & Guest Experience Lead (Sales)

Thistle; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension & healthcare

Meals on duty

Staff facilities

Job summary

The Kingsley by Thistle in London is seeking a proactive Reception Manager to lead a small, close-knit team and deliver exceptional guest service at check-in and check-out. You will drive sales at the desk and coach the team to reach peak performance while maintaining elegant Edwardian charm.

Key requirements include strong leadership, attention to detail, and outstanding communication, with a passion for hospitality and guest satisfaction. Opera knowledge is a plus.

Qualifications

• Leadership with a focus on guest service excellence.
• Attention to detail to uphold high standards.
• Passion for hospitality and guest satisfaction.
• Excellent communication with guests and team members.
• Analytical skills for problem-solving and sales.

Responsibilities

• Lead by example and drive a smooth check-in/check-out experience.
• Resolve guest queries promptly while maintaining service quality.
• Develop the team through recruiting, training and ongoing coaching.
• Support sales at the desk and empower the team to do the same.

Job description

The Kingsley by Thistle in London is seeking a proactive Reception Manager to lead a small, close-knit team and deliver exceptional guest service at check-in and check-out. You will drive sales at the desk and coach the team to reach peak performance while maintaining elegant Edwardian charm.

Key requirements include strong leadership, attention to detail, and outstanding communication, with a passion for hospitality and guest satisfaction. Opera knowledge is a plus.