Warm Front Desk Receptionist — Luxury Boutique Hotel

Hollybank Trustees Ltd; Glencoe; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

28 days annual leave

Subsidised staff accommodation

Company pension

Complimentary gym membership

Employee Assistance Programme

Cycle to work scheme

Friends & family hotel discounts

Job summary

Glencoe House Hotel in Scotland is seeking a friendly, professional Receptionist to set the tone for guest experiences. You will warmly welcome guests, handle enquiries, and ensure smooth front-desk operations with a high standard of service.

Experience in hospitality is preferred but not essential, as full training is provided. A welcoming persona, strong organisational skills and comfort with booking systems are key to success in this role.

Qualifications

• Previous experience in hospitality or customer service preferred but not essential, full training will be provided.
• Excellent communication and a warm, welcoming personality.
• Strong organisational skills with attention to detail.
• Comfortable using hotel booking/reservation systems (training provided).

Responsibilities

• Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out process.
• Handle guest enquiries in person, by phone, and by email, with courtesy and efficiency.
• Manage reservations, payments and billing with accuracy.
• Liaise with housekeeping, food & beverage and other departments to ensure smooth operations.
• Maintain reception areas to the highest standards.
• Assist with guest requests, local knowledge, and personalised service.
• Support our Duty Manager and House Manager in daily duties as required.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

Hospitality training not required

Tools

Booking systems

Computer literacy

Job description

Glencoe House Hotel in Scotland is seeking a friendly, professional Receptionist to set the tone for guest experiences. You will warmly welcome guests, handle enquiries, and ensure smooth front-desk operations with a high standard of service.

Experience in hospitality is preferred but not essential, as full training is provided. A welcoming persona, strong organisational skills and comfort with booking systems are key to success in this role.