Guest Experience Front Desk Concierge

Leonardo-Hotel-Newcastle-Quayside; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special hotel room rates across the UK

Recognition scheme rewards

Talent referral scheme

Wellbeing calendar

Training and progression paths

Job summary

Leonardo Hotel Newcastle Quayside is seeking a welcoming Receptionist to be the face of the hotel, handling check-in/check-out and guest queries with genuine hospitality. You’ll collaborate with departments to deliver a seamless guest experience and promote local attractions in a busy city-center setting.

We’re looking for a personable team member who can maintain high service standards, manage bookings efficiently, and contribute to a positive guest journey from arrival to departure.

Responsibilities

• Assist guests with check-in and check-out, ensuring a smooth and friendly process
• Provide local information, recommendations, and upsell services to enhance guest stays
• Maintain a warm, professional appearance and attitude as the first point of contact
• Coordinate with other hotel departments to meet guest requests and resolve issues

Job description

Leonardo Hotel Newcastle Quayside is seeking a welcoming Receptionist to be the face of the hotel, handling check-in/check-out and guest queries with genuine hospitality. You’ll collaborate with departments to deliver a seamless guest experience and promote local attractions in a busy city-center setting.

We’re looking for a personable team member who can maintain high service standards, manage bookings efficiently, and contribute to a positive guest journey from arrival to departure.