Guest Care Receptionist: Elevate Check-In & Service

Leonardo Hotel Belfast; Belfast City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts across Leonardo hotels

Vouchers through recognition scheme

Referral program

Job summary

Leonardo Hotel Belfast is seeking a friendly Receptionist to deliver memorable guest experiences. You will welcome guests, manage check-in and check-out, answer calls, and work with teams to ensure seamless service across all hotel outlets.

The role emphasizes upselling services, adhering to safety and data protection policies, and resolving guest concerns with professionalism. Training opportunities and a supportive environment are highlighted.

Qualifications

• Welcoming guests and providing outstanding service.
• Handle guest enquiries and resolve issues professionally.
• Upsell services like room upgrades and breakfast where appropriate.

Responsibilities

• Manage check-in and check-out with a focus on guest experience.
• Answer the telephone professionally and route enquiries.
• Collaborate with other departments to elevate guest experience.
• Handle guest complaints calmly and escalate to Duty Manager as needed.
• Maintain expert knowledge of hotel products and outlets.
• Upsell room upgrades, breakfast and seasonal offers per targets.
• Follow safety, security and data protection policies.
• Use hotel systems accurately to complete tasks promptly.

Skills

Guest care

Communication

Team player

Proactive

Job description

Leonardo Hotel Belfast is seeking a friendly Receptionist to deliver memorable guest experiences. You will welcome guests, manage check-in and check-out, answer calls, and work with teams to ensure seamless service across all hotel outlets.

The role emphasizes upselling services, adhering to safety and data protection policies, and resolving guest concerns with professionalism. Training opportunities and a supportive environment are highlighted.