Front Desk Ambassador – 5-Star Guest Experience

Leonardo Hotel Liverpool; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts

Recognition vouchers

Referral program

Wellbeing calendar

Training programs

Career progression

Job summary

Leonardo Hotel Liverpool is seeking a friendly Receptionist to support the Front Office team and deliver warm, professional service to every guest. You’ll manage guest check-in and check-out, answer queries, and offer local recommendations to create memorable stays in the city.

As the first point of contact, you’ll represent the Leonardo brand with courtesy, efficiency, and a welcoming spirit. We provide ongoing training, wellbeing initiatives, and a range of colleague benefits to support your

Qualifications

Responsibilities

• Organise check-in and check-out processes for guests.
• Provide guests with local recommendations and guidance during their stay.
• Maintain high standards of guest service and assist with any inquiries.

Job description

Leonardo Hotel Liverpool is seeking a friendly Receptionist to support the Front Office team and deliver warm, professional service to every guest. You’ll manage guest check-in and check-out, answer queries, and offer local recommendations to create memorable stays in the city.

As the first point of contact, you’ll represent the Leonardo brand with courtesy, efficiency, and a welcoming spirit. We provide ongoing training, wellbeing initiatives, and a range of colleague benefits to support your