Guest Experience Ambassador - Front Desk

Leonardo Hotels; Bradford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff rates

Recognition scheme

Talent referrals

Thank You Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels is seeking a Receptionist to support the smooth running of the Front Office and be the face of the hotel for guests. You will handle check-in/out, deliver the 5-star service, and work as part of a vibrant team within the Leonardo Hotels estate across the UK.

You will bring a warm, friendly personality, be courteous to guests and colleagues, and offer local recommendations to ensure memorable stays. The role includes ongoing training and clear progression paths in hospitality.

Qualifications

• Strong customer service mindset and friendly demeanour.
• Clear communication with guests and colleagues.
• Good organisational skills and attention to detail.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Act as ambassador for the hotel and Leonardo Hotels estate.
• Provide local recommendations and knowledge to guests.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Organisation

Guest relations

Job description

Leonardo Hotels is seeking a Receptionist to support the smooth running of the Front Office and be the face of the hotel for guests. You will handle check-in/out, deliver the 5-star service, and work as part of a vibrant team within the Leonardo Hotels estate across the UK.

You will bring a warm, friendly personality, be courteous to guests and colleagues, and offer local recommendations to ensure memorable stays. The role includes ongoing training and clear progression paths in hospitality.