Guest Experience Concierge — Front Desk Pro

Leonardo Hotels; Liverpool; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Special rates on rooms

Recognition scheme

Talent referral

Thank You Week

Wellbeing Calendar

Training programmes

Job summary

Leonardo Hotels Liverpool is seeking a friendly Receptionist to support the Front Office team and deliver memorable guest experiences. You’ll be the first point of contact for guests, assisting with check-in and check-out and representing the hotel with warmth and professionalism.

The role emphasizes guest care, local knowledge, and teamwork within a vibrant hotel environment, with ongoing training and progression opportunities in hospitality.

Responsibilities

• Organise all aspects of check-in and check-out.
• Provide guests with 5-star service and local recommendations.

Job description

Leonardo Hotels Liverpool is seeking a friendly Receptionist to support the Front Office team and deliver memorable guest experiences. You’ll be the first point of contact for guests, assisting with check-in and check-out and representing the hotel with warmth and professionalism.

The role emphasizes guest care, local knowledge, and teamwork within a vibrant hotel environment, with ongoing training and progression opportunities in hospitality.