Front Desk Ambassador — 5-Star Guest Experience

Leonardo Hotels; Southampton; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Recognition scheme

Referral bonus

Wellbeing calendar

Job summary

Leonardo Royal Hotel Southampton Grand Harbour is seeking a Receptionist to support the smooth running of the Front Office. You’ll be the first point of contact for guests, delivering warm hospitality and professional service in line with Leonardo standards.

You’ll handle check-in and check-out with efficiency, offer local recommendations, and collaborate with other teams to ensure memorable stays. Training and progression opportunities are provided in a welcoming, diverse workplace.

Qualifications

• Previous hospitality reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Manage check-in and check-out processes smoothly and efficiently.
• Provide warm, personalised service and local recommendations to guests.
• Collaborate with other hotel departments to ensure memorable guest experiences.

Skills

First impression & hospitality

Guest service

Communication

Job description

Leonardo Royal Hotel Southampton Grand Harbour is seeking a Receptionist to support the smooth running of the Front Office. You’ll be the first point of contact for guests, delivering warm hospitality and professional service in line with Leonardo standards.

You’ll handle check-in and check-out with efficiency, offer local recommendations, and collaborate with other teams to ensure memorable stays. Training and progression opportunities are provided in a welcoming, diverse workplace.