Front Desk Ambassador - Grow with a 5-Star Hotel Team

Leonardo Hotels; Newcastle upon Tyne; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referral

Thank You Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels in Newcastle upon Tyne is seeking a Receptionist to support the smooth running of the Front Office and to be the face of the hotel, delivering warm, five‑star hospitality. You’ll handle check-in and check-out, offer local recommendations, and work closely with other departments to ensure memorable guest stays.

A friendly, dependable personality and strong organisational skills are essential to thrive in this vibrant hotel environment.

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Be an ambassador for the hotel and the Leonardo Hotels estate.
• Collaborate with other departments to create memorable moments for guests.

Job description

Leonardo Hotels in Newcastle upon Tyne is seeking a Receptionist to support the smooth running of the Front Office and to be the face of the hotel, delivering warm, five‑star hospitality. You’ll handle check-in and check-out, offer local recommendations, and work closely with other departments to ensure memorable guest stays.

A friendly, dependable personality and strong organisational skills are essential to thrive in this vibrant hotel environment.