Guest-Focused Front Desk Ambassador - 5-Star Hospitality

Leonardo Hotels; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referrals

Thank You Week

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels in the UK is seeking a Receptionist to support the smooth running of the Front Office, welcome guests and handle check-in and check-out, acting as the friendly ambassador for the hotel and the Leonardo brand.

You’ll offer local recommendations, uphold high service standards, work with a vibrant team, and help create memorable stays that reflect our values and the guest-first philosophy of Leonardo.

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsibilities

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Job description

Leonardo Hotels in the UK is seeking a Receptionist to support the smooth running of the Front Office, welcome guests and handle check-in and check-out, acting as the friendly ambassador for the hotel and the Leonardo brand.

You’ll offer local recommendations, uphold high service standards, work with a vibrant team, and help create memorable stays that reflect our values and the guest-first philosophy of Leonardo.