Guest Experience Front Desk Concierge

Surya Hotels; King's Lynn; Presencial; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tronc - TIPS!

Flexible shifts during festive season

Up to 50% off meals and stays acrossUK

On-site parking (where available)

24/7 Employee Assistance Programme

Stream Access - draw or save your wage

Training and development opportunities

Retail and supermarket discounts

Bike to Work Scheme

Pension scheme

Resumo da oferta

The Duke's Head Hotel, Kings Lynn, part of Surya Hotels, is seeking a proactive Hotel Receptionist to join our front desk team. You will be the first point of contact for guests, handling reservations, check-ins/check-outs, and delivering exceptional service in a busy 80-room property.

We value a friendly, calm, and detail-oriented approach with strong communication skills and knowledge of reservations systems. Opportunities for upselling and collaboration with housekeeping are part of the role.

Qualificações

• Previous experience in hotel reception
• Knowledge of hotel reservations systems
• Good communication skills, both written and verbal
• Strong customer service mindset and attention to detail

Responsabilidades

• Take reservations from guests and manage bookings
• Answer guest enquiries and provide assistance
• Handle check-ins and check-outs
• Process payments and maintain guest information confidentiality
• Answer calls and emails while maintaining high service levels
• Upsell hotel services such as room upgrades and dining
• Coordinate with housekeeping and maintenance to ensure smooth guest experience

Conhecimentos

Hotel reception experience

Reservations systems knowledge

MS Office proficient

Customer service oriented

Sales ability

Ferramentas

MS Office

Descrição da oferta de emprego

The Duke's Head Hotel, Kings Lynn, part of Surya Hotels, is seeking a proactive Hotel Receptionist to join our front desk team. You will be the first point of contact for guests, handling reservations, check-ins/check-outs, and delivering exceptional service in a busy 80-room property.

We value a friendly, calm, and detail-oriented approach with strong communication skills and knowledge of reservations systems. Opportunities for upselling and collaboration with housekeeping are part of the role.