Hospitality Receptionist — Create Memorable Guest Experiences

Harri; Bath; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free parking for team members

Progression and training opportunities

Employee discounts on dining, drinking

Refer a friend scheme

Job summary

Dukes Bath is seeking a friendly Receptionist to welcome guests and manage check-ins/check-outs at our historic hotel on Great Pulteney Street, Bath. Join a close-knit team in a small, personable environment that values individuality and hospitality.

You will handle payments, answer queries, and contribute to an excellent guest experience by sharing knowledge of local attractions and hotel offerings. This role offers varied shifts and opportunities for growth.

Responsibilities

• Welcome guests on arrival and departure to create a warm first impression.
• Handle check-ins, check-outs, and process payments accurately.
• Answer guest queries and resolve issues during their stay.
• Provide information about the hotel and local area to upsell services.
• Manage phone, email, and computer-based tasks when not face-to-face with guests.

Skills

Customer service

Communication

Upselling

Team player

Tools

POS systems

Job description

Dukes Bath is seeking a friendly Receptionist to welcome guests and manage check-ins/check-outs at our historic hotel on Great Pulteney Street, Bath. Join a close-knit team in a small, personable environment that values individuality and hospitality.

You will handle payments, answer queries, and contribute to an excellent guest experience by sharing knowledge of local attractions and hotel offerings. This role offers varied shifts and opportunities for growth.