Guest Experience Host – Front Desk & Service

Dunston Hall Hotel; Norwich; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

Discounts across QHotels

Family & friends discounts

Training support and qualifications

Free parking

Employee assistance program

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a guest-focused team member who thrives on delivering outstanding service. You’ll greet guests, assist with check-in, assign rooms, process electronic payments and handle general administrative duties.

The role requires a passion for customer service, previous experience in a customer-facing role, and strong conflict resolution, time management and organisational skills.

Qualifications

• Passion for customer service.
• Experience in a customer-facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Assign rooms and process electronic payments.
• Handle guest inquiries and complaints with professionalism.
• Maintain high guest satisfaction throughout stay.
• Perform general administrative duties.

Skills

Customer service mindset

Customer facing experience

Conflict resolution

Time management

Organisational skills

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a guest-focused team member who thrives on delivering outstanding service. You’ll greet guests, assist with check-in, assign rooms, process electronic payments and handle general administrative duties.

The role requires a passion for customer service, previous experience in a customer-facing role, and strong conflict resolution, time management and organisational skills.