Receptionist - Dukes Hotel

Harri; Bath; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Monthly pay

Free parking

Training opportunities

Employee discounts

Refer a friend £500

Inclusive culture

Job summary

Dukes Bath on Great Pulteney Street in Bath is seeking a welcoming Receptionist to be the face of the hotel. You will greet guests, manage check-ins and payments, and provide information about the property and local area. Join a small, passionate team that values warmth, personal service, and inclusivity.

Role offers flexibility with full-time 40 hours over 5 days or part-time 24 hours over 3 days, plus opportunities for progression and training across Kaleidoscope Collection.

Qualifications

• Friendly, warm and engaging personality.
• Excellent communication and interpersonal skills.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Welcome guests on arrival and departure in a warm, professional manner.
• Handle check-ins, payments and billing with accuracy.
• Answer guest queries and resolve issues to ensure a memorable stay.
• Assist guests with information about hotel facilities and local area.
• Manage phone and email inquiries and assist with admin tasks.

Skills

Guest services

Customer greeting

Communication

Problem solving

Upselling

Phone & email handling

Tools

POS system

Job description

Be a Receptionist but most importantly be you!

At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself:

• Monthly service payments as well as monthly pay
• Free parking for team members
• Progression and training opportunities throughout Kaleidoscope Collection
• Discount on eating, drinking and sleeping at all of our properties
• £500 refer a friend scheme- for new full time team members
• Work in a stimulating environment as part of a diverse community of people
• Be part of a team who live and breathe our purpose

And there’s more where these came from…

On arguably the grandest street in Bath Great Pulteney Street sits Dukes. Two Georgian townhouses, 17 individually designed rooms and suites, and a bar that knows its way around a cocktail. It's the kind of place that makes you feel like you've stepped into another era, just with considerably better bedding.

Dukes is intimate by design. A cooked-to-order breakfast, a walled garden, a lounge fireplace, and a team that guests talk about as much as the rooms. Small but seriously good.

What's it like to work here?

Exactly what you'd hope warm, personal, and never two days the same. Being part of a small team means you matter; you're not a cog; you're the whole machine. We're big-hearted, genuinely inclusive, and we take real pride in making guests feel something.

We're unconventional in the best way. Whether this is your first step into hospitality or your career of choice, you'll find a team that backs you to be exactly who you are and has a bloody good time doing it.

Come find us: @dukesbath

As Receptionist what you’ll be doing

• Working a variety of weekend and week day shifts you will be the personality our guests experience on arrival and departure
• Full time 40 hours per 5 out of 7 days per week or part Time role - 3 days, 24 hours per week
• Take care of the finer detail with check ins, check outs, preparing bills and taking payments
• Show our guests we care throughout their stay by answering queries and resolving issues
• Show off your knowledge of our hotel and all it has to offer so you can help our guests and perhaps offer a little upsell too
• Take care of the admin – When you’re not face to face with our guests you’ll be on the phone, emails or doing other computer-based work