Guest Experience Front Desk Agent - Casual

Celtic Manor Resort; Newport; On-site; GBP 17,000 - 19,000; Part time

Job summary

The Celtic Collection is recruiting a Casual Front Office Agent for Newport NP18 to warmly welcome guests and manage check-in/check-out processes. You will handle individual and group arrivals using hotel systems and share knowledge of our services to enhance guest experience. A five-star first and last impression is expected, with a welcoming, inclusive environment.

Join us in delivering outstanding hospitality and learn and grow within The Celtic Collection team at our Newport location.

Qualifications

• No formal degrees required are stated in the ad.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Handle individual and group arrivals efficiently using hotel systems.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.

Skills

Guest service

Multitasking

Professionalism

Guest relations

Communication

Job description

The Celtic Collection is recruiting a Casual Front Office Agent for Newport NP18 to warmly welcome guests and manage check-in/check-out processes. You will handle individual and group arrivals using hotel systems and share knowledge of our services to enhance guest experience. A five-star first and last impression is expected, with a welcoming, inclusive environment.

Join us in delivering outstanding hospitality and learn and grow within The Celtic Collection team at our Newport location.