Guest Relations Pro (Casual) - Premier Hospitality

The Celtic Collection; Caerleon; On-site; GBP 15,153 - 20,664; Part time

Job summary

The Celtic Collection is hiring a Casual Guest Services Associate at Celtic Manor Resort in Newport. This phone-and-email role is ideal for customer service professionals who want to deliver a warm, professional guest experience.

You'll respond to inbound inquiries, help guests with bookings, and share information about our hotels, dining and facilities, ensuring a friendly, efficient service from first contact to resolution.

Qualifications

• Experience in customer service, call centre or contact centre roles.
• Excellent verbal and written communication skills.
• Confidence handling a high volume of calls or enquiries.
• A calm, organised approach with strong attention to detail.

Responsibilities

• Responding to inbound calls and emails from guests.
• Providing clear, accurate information about our hotels, dining and facilities.
• Delivering a friendly, professional and helpful service on every interaction.
• Taking ownership of guest queries and resolving them efficiently.
• Creating a positive experience from the first contact to resolution.

Skills

Customer service

Call centre experience

Verbal communication

Written communication

Attention to detail

Job description

The Celtic Collection is hiring a Casual Guest Services Associate at Celtic Manor Resort in Newport. This phone-and-email role is ideal for customer service professionals who want to deliver a warm, professional guest experience.

You'll respond to inbound inquiries, help guests with bookings, and share information about our hotels, dining and facilities, ensuring a friendly, efficient service from first contact to resolution.