Casual Guest Relations Associate

Celtic Manor Resort; Newport; On-site; GBP 16,531 - 19,286; Part time

Job summary

Celtic Manor Resort in Newport is seeking a Casual Guest Services Associate to join our Guest Relations team. This phone and email-based role suits candidates from call centres or customer service backgrounds, delivering warm, professional service from first contact.

You will handle inbound enquiries, support guests with bookings and information, and ensure a positive experience across hotels, dining and facilities. Casual hours and a friendly team in a premium hospitality setting.

Qualifications

• Experience in a customer service, call centre or contact centre role.
• Excellent verbal and written communication skills.
• Confidence handling a high volume of calls or enquiries.
• A calm, organized approach with strong attention to detail.
• A genuine passion for helping people.

Responsibilities

• Responding to inbound calls and emails from guests.
• Providing clear, accurate information about our hotels, dining and facilities.
• Delivering a friendly, professional and helpful service on every interaction.
• Taking ownership of guest queries and resolving them efficiently.
• Creating a positive experience from the first contact to resolution.

Skills

Customer service experience

Excellent communication

High volume calls

Calm and organized

Job description

Job Title: Casual Guest Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours: Casual Contract
Pay:£12.71 per hour
Job ID: REQ6586

Overview

Looking for a customer service role in Newport where your communication skillsreally make a difference?

We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres,contact centres, retail customer service or office-based service roles.

You’ll handle inbound enquiries, support our guests with bookings andinformation, and deliver a warm, professional service every time.

What you’ll be doing

• Responding to inbound calls and emails from guests
• Providing clear, accurate information about our hotels, dining and facilities
• Delivering a friendly, professional and helpful service on every interaction
• Taking ownership of guest queries and resolving them efficiently
• Creating a positive experience from the first contact to resolution

What we’re looking for

• Experience in a customer service, call centre or contact centre role
• Excellent verbal and written communication skills
• Confidence handling a high volume of calls or enquiriesA calm, organised approach with strong attention to detail
• A genuine passion for helping people

Why join us?

This is a great opportunity to use your customer service skills in a premiumhospitality environment - combining the pace of a contact centre with a morepersonal, rewarding guest experience.

Additional information

We reserve the right to close this vacancy early if we receive a high volume ofsuitable applications. In accordance with UK immigration legislation, all applicants must have thelegal right to live and work in the United Kingdom. Successful candidates willbe required to provide original documentation to verify their eligibility towork in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. Wewelcome applications from all individuals regardless of age, disability, genderidentity, marital status, race, religion or belief, sex, or sexual orientation.We strive to ensure a fair and inclusive recruitment process for all candidates.