Five-Star Front Desk Guest Experience Agent

The Celtic Collection; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Celtic Collection welcomes guests with warmth and professionalism, ensuring a smooth check-in and check-out process. You will handle individual and group arrivals efficiently using hotel systems and stay knowledgeable about The Celtic Collection to assist guests with queries and recommendations.

We offer a welcoming, inclusive environment that values learning, growth, and the contribution of ideas, with recognition for outstanding guest experiences.

Qualifications

• Calm and professional presence on arrival and departure.
• Passion for delivering outstanding guest service and memorable experiences.
• Strong multitasking ability while maintaining composure in a fast-paced reception area.
• Thrives in a guest-focused environment with a proactive approach.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Handle individual and group arrivals efficiently using hotel systems.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.

Skills

Calm demeanor

Guest service

Multitasking

Positive attitude

Job description

The Celtic Collection welcomes guests with warmth and professionalism, ensuring a smooth check-in and check-out process. You will handle individual and group arrivals efficiently using hotel systems and stay knowledgeable about The Celtic Collection to assist guests with queries and recommendations.

We offer a welcoming, inclusive environment that values learning, growth, and the contribution of ideas, with recognition for outstanding guest experiences.