Casual Guest Relations Associate

The Celtic Collection; Caerleon; On-site; GBP 15,153 - 20,664; Part time

Job summary

The Celtic Collection is hiring a Casual Guest Services Associate at Celtic Manor Resort in Newport. This phone-and-email role is ideal for customer service professionals who want to deliver a warm, professional guest experience.

You'll respond to inbound inquiries, help guests with bookings, and share information about our hotels, dining and facilities, ensuring a friendly, efficient service from first contact to resolution.

Qualifications

• Experience in customer service, call centre or contact centre roles.
• Excellent verbal and written communication skills.
• Confidence handling a high volume of calls or enquiries.
• A calm, organised approach with strong attention to detail.

Responsibilities

• Responding to inbound calls and emails from guests.
• Providing clear, accurate information about our hotels, dining and facilities.
• Delivering a friendly, professional and helpful service on every interaction.
• Taking ownership of guest queries and resolving them efficiently.
• Creating a positive experience from the first contact to resolution.

Skills

Customer service

Call centre experience

Verbal communication

Written communication

Attention to detail

Job description

Casual Guest Services Associate

Location: Celtic Manor Resort, Newport (NP18 1HQ)

Hours: Casual Contract

Pay: £12.71 per hour

Job ID: REQ6586

Overview

Looking for a customer service role in Newport where your communication skills really make a difference?

We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles.

You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.

What you’ll be doing

• Responding to inbound calls and emails from guests
• Providing clear, accurate information about our hotels, dining and facilities
• Delivering a friendly, professional and helpful service on every interaction
• Taking ownership of guest queries and resolving them efficiently
• Creating a positive experience from the first contact to resolution

What we’re looking for

• Experience in a customer service, call centre or contact centre role
• Excellent verbal and written communication skills
• Confidence handling a high volume of calls or enquiries
• A calm, organised approach with strong attention to detail
• A genuine passion for helping people

Why join us?

This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.

Additional information

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.