Casual Front Office Agent

Celtic Manor Resort; Newport; On-site; GBP 17,000 - 19,000; Part time

Job summary

The Celtic Collection is recruiting a Casual Front Office Agent for Newport NP18 to warmly welcome guests and manage check-in/check-out processes. You will handle individual and group arrivals using hotel systems and share knowledge of our services to enhance guest experience. A five-star first and last impression is expected, with a welcoming, inclusive environment.

Join us in delivering outstanding hospitality and learn and grow within The Celtic Collection team at our Newport location.

Qualifications

• No formal degrees required are stated in the ad.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Handle individual and group arrivals efficiently using hotel systems.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.

Skills

Guest service

Multitasking

Professionalism

Guest relations

Communication

Job description

JOB TITLE - Casual Front Office Agent

DEPARTMENT - Frontof House

CONTRACTTYPE - Casual

RATE OFPAY - £12.71 per hour depending on age

HOURS - As and when required

LOCATION - Newport NP18

ID - REQ6747

OVERVIEW – Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEALHERO WILL HAVE -

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

GROW WITH US -

As a CelticCollection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTALCLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO -

In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.