Guest Experience Concierge - Front of House

The Lowry Hotel; Salford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent five-star hotel in Salford seeks a Lobby Ambassador to join their Front of House team. This guest-facing role includes welcoming and attending to guests' needs, ensuring a high standard of service during their stay. The ideal candidate should have experience in a similar role with strong guest care skills. Benefits include uniforms, meals on duty, and discounts on food and drinks. The position requires flexibility in working hours, including weekends and shifts.

Benefits

Uniform provided

Meals on duty

50% off food and drink

Qualifications

• Previous experience in a similar Front of House role required.
• Standards-driven with the ability to use initiative.
• Clean driving licence preferred.

Responsibilities

• Receive, register and room guests on arrival.
• Attend to guest requests and cashiering needs.
• Ensure high standard of guest care and service.

Skills

Guest care

Social skills

Sales experience

Customer service

Tools

Opera

Google Docs

Job description

A prominent five-star hotel in Salford seeks a Lobby Ambassador to join their Front of House team. This guest-facing role includes welcoming and attending to guests' needs, ensuring a high standard of service during their stay. The ideal candidate should have experience in a similar role with strong guest care skills. Benefits include uniforms, meals on duty, and discounts on food and drinks. The position requires flexibility in working hours, including weekends and shifts.