Guest Experience Concierge (Front Desk)

Tylney Hall Hotel; Hook; On-site; GBP 18,000 - 23,000; Full time

Job summary

Elite Hotels is seeking a Guest Relations Assistant to be the first point of contact for guests, both in person and by phone, at a 4-star hotel. You will work with our Front of House Team to provide first-class service, ensuring smooth check-in/out processes and swift handling of enquiries.

You will influence guests' impressions by delivering outstanding service, with strong communication, administration skills, and attention to detail.

Qualifications

• Excellent communication and administration skills are essential.
• Eye for detail and strong organisational abilities are important.
• Customer service experience is helpful but not strictly required for this role.

Responsibilities

• Greet guests and create a warm, professional first impression.
• Manage guest check-ins and check-outs efficiently.
• Handle guest enquiries, requests and concerns during their stay.

Skills

Communication skills

Administrative skills

Attention to detail

Job description

Elite Hotels is seeking a Guest Relations Assistant to be the first point of contact for guests, both in person and by phone, at a 4-star hotel. You will work with our Front of House Team to provide first-class service, ensuring smooth check-in/out processes and swift handling of enquiries.

You will influence guests' impressions by delivering outstanding service, with strong communication, administration skills, and attention to detail.