Guest Experience Concierge — Front Desk & Property Liaison

Equity LifeStyle Properties, Inc.; Newport; On-site; GBP 12,000 - 16,000; Full time

Job summary

Equity Lifestyle Properties, Inc. in Newport, North Carolina is seeking a Front Desk Clerk to deliver exceptional service to guests and residents, manage inquiries, and support daily operations at the front desk.

The role requires strong communication, basic payments processing, reporting, and collaboration with the Property Manager to maintain a welcoming, efficient office environment and resolve issues promptly.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong organizational skills and meticulous attention to detail.
• Basic computer literacy and ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customersatisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

Equity Lifestyle Properties, Inc. in Newport, North Carolina is seeking a Front Desk Clerk to deliver exceptional service to guests and residents, manage inquiries, and support daily operations at the front desk.

The role requires strong communication, basic payments processing, reporting, and collaboration with the Property Manager to maintain a welcoming, efficient office environment and resolve issues promptly.