Guest Experience Specialist — Luxury Hotel Front Desk

Exclusive Hotels and Venues; Lower Beeding; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Great rates for stays across our hotel

50% discount on Food & Beverage dining

Free meals while on duty

Employee Assistance Programme

Hospitality Essentials discounts

Growth opportunities within Exclusive

Job summary

South Lodge, part of Exclusive Collection, seeks a Guest Experience Assistant to be the welcoming face of our luxury country house hotel. You will deliver warm, seamless service from guest arrival and support all front-desk tasks, ensuring memorable stays.

Ideal candidates have guest-facing experience and strong communication skills. Training on our booking systems will be provided, and you will collaborate with housekeeping, F&B, spa, and events teams to exceed guest expectations.

Qualifications

• Experience in guest-facing, receptionist, or front-of-house roles is helpful but not essential.
• Strong communication skills with a calm and professional manner.
• Comfortable using booking systems and hotel technology.

Responsibilities

• Welcome guests as the face of South Lodge and deliver exceptional service from arrival.
• Support all reception duties: check-ins, check-outs, reservations, and guest inquiries.
• Ensure seamless, personalised guest experiences in collaboration with front-of-house teams.
• Maintain presentation standards in guest areas and uphold service values at all times.
• Coordinate with housekeeping, F&B, spa, and events teams to support daily operations.
• Handle telephone and email inquiries with professionalism and confidence.
• Share knowledge about the hotel and Sussex surroundings with guests and colleagues.
• Record and communicate guest feedback to line managers for continual improvement.

Skills

Guest-facing experience

Communication skills

Multitasking

Organisation

Customer service

Tools

Booking systems

Job description

South Lodge, part of Exclusive Collection, seeks a Guest Experience Assistant to be the welcoming face of our luxury country house hotel. You will deliver warm, seamless service from guest arrival and support all front-desk tasks, ensuring memorable stays.

Ideal candidates have guest-facing experience and strong communication skills. Training on our booking systems will be provided, and you will collaborate with housekeeping, F&B, spa, and events teams to exceed guest expectations.