Guest Experience Concierge — Front Desk & Guest Services

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Free parking

Health club membership

Golf discounts

QHotels discounts

Training support & course fees

Employee Assistance Program (Hospitali

Refer a friend scheme

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich seeks a front-of-house host to deliver outstanding customer service at the reception. You will greet guests, assist with check-in/check-out, and handle payments with a friendly, professional approach.

In this role you will respond to guest enquiries, resolve issues, and perform admin duties to support efficient front-desk operations. A passion for hospitality and multi-tasking under pressure is essential.

Qualifications

• Experience delivering high-quality customer service in a hospitality setting.
• Ability to engage guests with a friendly, professional manner.
• Strong conflict resolution and problem-solving skills.

Responsibilities

• Greet guests on arrival and support with check-in/check-out.
• Assist with room assignments and handle payments at reception.
• Respond to guest enquiries and complaints promptly and courteously.
• Perform general administrative duties to ensure smooth front-desk operations.
• Support with daily tasks to maintain high guest satisfaction.

Skills

Customer service

Guest facing

Conflict resolution

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich seeks a front-of-house host to deliver outstanding customer service at the reception. You will greet guests, assist with check-in/check-out, and handle payments with a friendly, professional approach.

In this role you will respond to guest enquiries, resolve issues, and perform admin duties to support efficient front-desk operations. A passion for hospitality and multi-tasking under pressure is essential.