Guest Experience Concierge - Front Desk

Hilton; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hilton is seeking a Receptionist to deliver a seamless check-in and check-out experience while spreading the light and warmth of hospitality to every guest. You will greet guests upon arrival, verify details, assign rooms, issue keys, and provide welcome materials as part of a memorable stay.

As part of our Hotels team, you will demonstrate extensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist inquiries.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Receptionist to deliver a seamless check-in and check-out experience while spreading the light and warmth of hospitality to every guest. You will greet guests upon arrival, verify details, assign rooms, issue keys, and provide welcome materials as part of a memorable stay.

As part of our Hotels team, you will demonstrate extensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist inquiries.