Guest Experience Host — Club Front Desk

The Club Company; Reading; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Health club access

Bonus holiday days

Wedding day off

Birthday day off

Volunteer day

Meal discounts

Retail discount

Spa discount

Family membership discount

Employee assistance

Personal development

Cycle to work

Golf competitions

Stream salary option

Free parking

Uniform provided

Job summary

The Club Company is seeking a friendly and efficient Receptionist to join our team and welcome members and guests. You will be the first point of contact, ensuring a polished, professional and welcoming front desk experience at all times.

Key duties include answering calls, directing enquiries to the right teams, signing in members, scheduling appointments for the administrative team, processing payments, addressing complaints, and upholding health and safety policies as part of our front of

Qualifications

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Responsibilities

• Greet members and guests and maintain a tidy, professional reception area.
• Answer incoming calls and route to the appropriate team members.
• Register members and sign in guests, swipe membership cards as needed.
• Schedule appointments for the administrative team and assist with services for members.
• Process payments and charges for services and handle customer complaints following policy.
• Support front-of-house operations and health and safety policies.

Job description

The Club Company is seeking a friendly and efficient Receptionist to join our team and welcome members and guests. You will be the first point of contact, ensuring a polished, professional and welcoming front desk experience at all times.

Key duties include answering calls, directing enquiries to the right teams, signing in members, scheduling appointments for the administrative team, processing payments, addressing complaints, and upholding health and safety policies as part of our front of