Guest Experience Coordinator - Front of House & Upsell

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

More perks

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking an approachable guest services coordinator to support the front of house team from reservation to arrival. You will handle direct and third-party requests and help upsell guest experiences.

The role emphasizes time management, organizational skills, and a friendly, proactive approach to customer service within a 4* hotel setting.

Qualifications

• Experience in an administration role or within a hotel front of house role.
• Confidence to upsell guests and services.
• Good time management and multi-tasking skills.
• Ability to problem solve and handle guest requests gracefully.

Responsibilities

• Coordinate guest reservations from initial inquiry through arrival and beyond.
• Identify upselling opportunities and maximize guest satisfaction.
• Support front of house team with efficient administration and guest services.

Skills

Hospitality experience

Upselling

Time management

Problem solving

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking an approachable guest services coordinator to support the front of house team from reservation to arrival. You will handle direct and third-party requests and help upsell guest experiences.

The role emphasizes time management, organizational skills, and a friendly, proactive approach to customer service within a 4* hotel setting.