Guest Experience Coordinator

The QHotels Collection; Norwich; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Health club

Golf discounts

Staff discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

You will be the first impression a guest will have upon arriving at Dunston Hall Hotel, Spa & Golf Resort, greeting guests, assigning rooms, taking payments and handling admin tasks with a friendly, professional approach.

Join a busy front-of-house team at this 4* 166-bedroom resort near Norwich, offering development opportunities, a focus on guest satisfaction, and a supportive environment for training and progression within The QHotels Collection.

Qualifications

• Passion for customer service.
• Worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests upon arrival and be the first impression of the hotel.
• Assign rooms and process payments; perform general administrative duties.
• Respond to guest inquiries and resolve complaints with professionalism and courtesy.
• Support smooth front-desk operations to ensure guest satisfaction throughout their stay.

Skills

Customer service

People skills

Conflict resolution

Under pressure

Time management

Job description

You will be the first impression a guest will have upon arriving at Dunston Hall Hotel, Spa & Golf Resort, greeting guests, assigning rooms, taking payments and handling admin tasks with a friendly, professional approach.

Join a busy front-of-house team at this 4* 166-bedroom resort near Norwich, offering development opportunities, a focus on guest satisfaction, and a supportive environment for training and progression within The QHotels Collection.