Front of House Coordinator — Upsell & Guest Experience

The QHotels Collection; Norwich; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

Staff discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a front-of-house administrator to support the guest experience from reservation to arrival. You will assist with daily checks on reservations and respond to direct and third-party requests, while identifying upsell opportunities.

The role requires experience in an administration or front-of-house hotel setting, with confidence to upsell and strong time-management and multitasking abilities.

Qualifications

• Experience in an administration role or within a hotel front of house role
• Confidence to upsell
• Good time management and multi-tasking skills
• Ability to problem solving

Responsibilities

• Coordinate and sell the guest experience from initial reservation through to arrival.
• Deal with direct and third-party guest requests and daily reservation checks, spotting upsell opportunities.

Skills

Administration

Upselling

Time management

Multitasking

Problem solving

Job description

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a front-of-house administrator to support the guest experience from reservation to arrival. You will assist with daily checks on reservations and respond to direct and third-party requests, while identifying upsell opportunities.

The role requires experience in an administration or front-of-house hotel setting, with confidence to upsell and strong time-management and multitasking abilities.