Guest Experience Concierge — Front Desk

Aimbridge; Birmingham; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay

Employee assistance programme

Gym access

Staff parking

Training & leadership development

Career breaks

Job summary

Aimbridge Birmingham Staybridge Suites is seeking a guest-focused Front Desk Assistant to welcome guests, check in/out, and provide exceptional service. You will support the team across the front desk, handle reservations, and help maximise occupancy while promoting hotel services.

Great communication and organisational skills are essential, as is an eye for detail and basic computer literacy. This role offers industry-leading benefits, staff discounts, and career progression within a global

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational abilities to manage reservations and front desk duties.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software (Opera or Fidelio).

Responsibilities

• Greet guests and manage check‑in/check‑out efficiently.
• Upsell hotel services and facilities to maximise occupancy and revenue.
• Coordinate with other departments to ensure a seamless guest experience.
• Adhere to security, health and safety regulations and hotel policies.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera/Fidelio

Job description

Aimbridge Birmingham Staybridge Suites is seeking a guest-focused Front Desk Assistant to welcome guests, check in/out, and provide exceptional service. You will support the team across the front desk, handle reservations, and help maximise occupancy while promoting hotel services.

Great communication and organisational skills are essential, as is an eye for detail and basic computer literacy. This role offers industry-leading benefits, staff discounts, and career progression within a global