Guest Service Assistant

Aimbridge; Birmingham; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay

Employee assistance programme

Gym access

Staff parking

Training & leadership development

Career breaks

Job summary

Aimbridge Birmingham Staybridge Suites is seeking a guest-focused Front Desk Assistant to welcome guests, check in/out, and provide exceptional service. You will support the team across the front desk, handle reservations, and help maximise occupancy while promoting hotel services.

Great communication and organisational skills are essential, as is an eye for detail and basic computer literacy. This role offers industry-leading benefits, staff discounts, and career progression within a global

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational abilities to manage reservations and front desk duties.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software (Opera or Fidelio).

Responsibilities

• Greet guests and manage check‑in/check‑out efficiently.
• Upsell hotel services and facilities to maximise occupancy and revenue.
• Coordinate with other departments to ensure a seamless guest experience.
• Adhere to security, health and safety regulations and hotel policies.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera/Fidelio

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Staybridge Suites Birmingham team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities


• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa


• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing


• 24/7 access to our employee assistance programme


• Starting salary above national minimum wage


• Access to hotel gym facilities


• Career and lifestyle breaks – Allowing you to take time off for key life events.


• Free staff parking whilst on shift

A day in the life of…

As a member of the Staybridge Suites Birmingham team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the whole team are kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Staybridge Suites Birmingham is a 179 Suite Aparthotel in the heart of Birmingham City Centre. We are a home away for our guests and you are key to making our guests feel welcomed and part of the Staybridge family.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.


• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.


• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.


• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’