Guest Experience Concierge - Boutique Hotel Front Desk

THG Ingenuity; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fantastic bedroom rates for yourself

20% off dining at the hotel

50% off dining at Hale Country Club &&

Up to 50% discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement rising every

Meals provided when on duty

Job summary

THG Ingenuity is recruiting for a Hotel Front of House Receptionist at King Street Townhouse Hotel in Manchester. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in process.

You will handle bookings, respond to guest needs, manage inquiries, and provide accurate information about local amenities. A professional, friendly, and efficient approach is essential in delivering guest experiences of the highest standard.

Qualifications

• Excellent customer service skills and strong communication with guests.
• Ability to handle multiple tasks calmly and professionally.
• Discretion and sensitivity in guest interactions.
• Strong IT skills and familiarity with booking and property management systems.
• Excellent administration and organisational abilities.

Responsibilities

• Welcome guests and check them in against bookings.
• Allocate rooms and provide room keys.
• Answer phone calls from prospective guests and colleagues; take messages.
• Perform administrative tasks such as filing and photocopying.
• Respond to guest requests for assistance and information.
• Provide concierge services and local information.

Skills

Customer service

Communication

Problem solving

IT skills

Booking systems

Tools

Booking systems

Job description

THG Ingenuity is recruiting for a Hotel Front of House Receptionist at King Street Townhouse Hotel in Manchester. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in process.

You will handle bookings, respond to guest needs, manage inquiries, and provide accurate information about local amenities. A professional, friendly, and efficient approach is essential in delivering guest experiences of the highest standard.