Elite Private Members Club Front Desk Host

Soho House & Co; Manchester; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

Staff Discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff Discount on Cowshed & Soho Home

Paid charity days (2 days)

Counselling Sessions

Training and development programs

Team Events

Job summary

Soho House & Co is seeking a Hotel Receptionist in Manchester to be the first point of contact for members and guests, ensuring a warm welcome, smooth check-in/check-out, and efficient handling of reservations and inquiries.

The role emphasizes discretion, professionalism and service excellence, with a focus on creating a memorable arrival experience. Ideal candidates have up to 2 years in a busy venue and are comfortable with standard hotel software and front-desk operations.

Qualifications

• Up to 2 years’ experience in a busy high-profile venue is preferred.
• Strong customer service and communication skills are essential.
• Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel) is desirable.

Responsibilities

• Greet members and guests warmly and professionally on arrival.
• Perform check-in and check-out procedures efficiently, following internal protocols.
• Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System).
• Answer guest questions and resolve complaints or concerns with empathy and discretion.
• Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience.
• Process payments accurately and issue invoices or receipts as required.
• Handle phone, email, and in-person inquiries promptly and helpfully.
• Keep reception and lobby areas tidy, welcoming, and well-presented.
• Maintain guest confidentiality and adhere to GDPR and club data policies.

Skills

Customer service

Communication

Multi-tasking

Tools

Opera PMS

Protel

Job description

Soho House & Co is seeking a Hotel Receptionist in Manchester to be the first point of contact for members and guests, ensuring a warm welcome, smooth check-in/check-out, and efficient handling of reservations and inquiries.

The role emphasizes discretion, professionalism and service excellence, with a focus on creating a memorable arrival experience. Ideal candidates have up to 2 years in a busy venue and are comfortable with standard hotel software and front-desk operations.