Boutique Concierge: Create Memorable Guest Experiences

Stock Exchange Hotel; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Stock Exchange Hotel in Manchester is seeking a friendly Concierge to greet guests, handle reservations, and tailor experiences to individual guests. You will support arrivals and departures, assist with events and transport, and promote the hotel's distinctive offer with warmth and professionalism.

Applicants should have strong communication skills, attention to detail, and thrive in a fast-paced environment.

Qualifications

• Hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and guest focus.

Responsibilities

• Greeting guests and visitors with a friendly, professional attitude.
• Ensuring public areas remain clean and inviting (lobby, Traders Lounge).
• Assisting guests with events, excursions, and transportation arrangements.
• Answering calls, managing reservations, and distributing messages.
• Tailoring experiences for frequent guests by noting preferences.

Skills

Guest service

Communication

Interpersonal skills

Attention to detail

Job description

Stock Exchange Hotel in Manchester is seeking a friendly Concierge to greet guests, handle reservations, and tailor experiences to individual guests. You will support arrivals and departures, assist with events and transport, and promote the hotel's distinctive offer with warmth and professionalism.

Applicants should have strong communication skills, attention to detail, and thrive in a fast-paced environment.