Guest Experience Concierge – 4★ Hotel

Hilton Gatwick - Arora Group; Guildford; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts

Job summary

Hilton Gatwick - Arora Group is seeking a receptionist to create a warm, welcoming atmosphere for guests and manage front desk tasks with efficiency and professionalism.

You will greet guests, assist with check-in/check-out, provide information about facilities and local attractions, and coordinate with other departments to ensure a seamless guest experience. Excellent English communication and a professional appearance are essential.

Qualifications

• Clear and engaging communication with guests and colleagues.
• Ability to organizeFront Office tasks and maintain order during busy periods.
• Maintain composure and perform tasks accurately under pressure.
• Fluent English both written and spoken to assist guests effectively.

Responsibilities

• Greet guests with a warm welcome and smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Excellent communication

Strong organizational skills

Multitasking

English proficiency

Team player

Job description

Hilton Gatwick - Arora Group is seeking a receptionist to create a warm, welcoming atmosphere for guests and manage front desk tasks with efficiency and professionalism.

You will greet guests, assist with check-in/check-out, provide information about facilities and local attractions, and coordinate with other departments to ensure a seamless guest experience. Excellent English communication and a professional appearance are essential.