Guest Service Assistant - Receptionist

Reception - HBH Birmingham; Park Central; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounted hotel room rates for you, F

50% Discount on food & drink while on,

Job summary

Hilton in a city-centre hotel is seeking a Guest Service Assistant/Receptionist to join our team. The role covers check-in/check-out, guest enquiries, reservations, payments, and supporting breakfast service. You will work across reception, bar and dining areas, upholding Hilton standards of service and hospitality.

The ideal candidate has experience in hotel guest services, strong communication skills and a proactive, team-focused attitude in a fast-paced environment.

Qualifications

• Previous hotel reception experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Welcome guests on arrival and provide a warm, efficient check-in and check-out experience
• Handle guest enquiries, requests and reservations, ensuring guests feel well looked after
• Provide information about the hotel and local area and assist guests throughout their stay
• Manage reception calls, emails and day-to-day administrative tasks
• Handle payments, billing and cash accurately and in line with hotel procedures
• Prepare and serve drinks at the bar and assist with breakfast service as required
• Help keep reception, bar and dining areas clean and tidy
• Go the extra mile for special requests to make guests' stays memorable

Job description

Guest Service Assistant/Receptionist

32 Hour Contract

JOIN US!

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton.Come for the job, thrive in your career, and enjoy the journey of Making the Stay.

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city center, with easy access to major road links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar & restaurant, fitness center and offers a free hot breakfast.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotelswhen staying on Team Member Rates
• Incentive schemes

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Welcome guests on arrival and provide a warm, friendly and efficient check-in and check-out experience
• Handle guest enquiries, requests and reservations, ensuring every guest feels well looked after
• Provide information about the hotel and local area and assist guests throughout their stay
• Manage reception calls, emails and day-to-day administrative tasks
• Handle payments, billing and cash accurately and in line with hotel procedures
• Prepare and serve drinks at the bar and assist with breakfast service as required
• Help with keeping reception, bar and kitchen areas clean and tidy
• Follow all hotel, food safety and health and safety proceduresGo the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• Previous experience in a hotel reception or guest-facing role is preferred
• Knowledge of hotel reception procedures, reservations and guest services
• Strong communication skills, confident chatting with guests and working closely with team members
• Sharp attention to detail, particularly when handling guest requests, reservations and payments
• A natural problem-solver who can think on their feet and handle any situation with a positive attitude
• A team player who is happy to jump in and help wherever needed to keep things running smoothly
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same
• A genuine passion for delivering great customer service and creating memorable guest experiences