Guest Experience Agent - Part-Time Receptionist

Reception - HBH Birmingham; Park Central; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounted hotel room rates for you, F

50% Discount on food & drink while on,

Job summary

Hilton in a city-centre hotel is seeking a Guest Service Assistant/Receptionist to join our team. The role covers check-in/check-out, guest enquiries, reservations, payments, and supporting breakfast service. You will work across reception, bar and dining areas, upholding Hilton standards of service and hospitality.

The ideal candidate has experience in hotel guest services, strong communication skills and a proactive, team-focused attitude in a fast-paced environment.

Qualifications

• Previous hotel reception experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Welcome guests on arrival and provide a warm, efficient check-in and check-out experience
• Handle guest enquiries, requests and reservations, ensuring guests feel well looked after
• Provide information about the hotel and local area and assist guests throughout their stay
• Manage reception calls, emails and day-to-day administrative tasks
• Handle payments, billing and cash accurately and in line with hotel procedures
• Prepare and serve drinks at the bar and assist with breakfast service as required
• Help keep reception, bar and dining areas clean and tidy
• Go the extra mile for special requests to make guests' stays memorable

Job description

Hilton in a city-centre hotel is seeking a Guest Service Assistant/Receptionist to join our team. The role covers check-in/check-out, guest enquiries, reservations, payments, and supporting breakfast service. You will work across reception, bar and dining areas, upholding Hilton standards of service and hospitality.

The ideal candidate has experience in hotel guest services, strong communication skills and a proactive, team-focused attitude in a fast-paced environment.