Guest Experience Concierge - Free Meals & Perks

HGI2 - Front Office; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform and dry cleaning

Discounted friends & family rates atAr

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts at Merlin

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking an enthusiastic Receptionist to create a warm, efficient front-desk experience for guests. You will welcome guests, manage check-ins/outs, and guide them on hotel facilities and local attractions.

The role requires strong English communication, excellent organization, and ability to multi-task under pressure. A professional appearance and team spirit are essential; hotel experience is a plus.

Qualifications

• Guest services focus and high-quality service ability.
• Strong organizational skills and attention to detail.
• Excellent multi-tasking skills and calm under pressure.
• Clear and effective English communication, written and spoken.
• Smart, professional appearance and team player attitude.

Responsibilities

• Greet guests warmly and work with a welcoming manner.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Job description

Hilton Garden Inn London Heathrow is seeking an enthusiastic Receptionist to create a warm, efficient front-desk experience for guests. You will welcome guests, manage check-ins/outs, and guide them on hotel facilities and local attractions.

The role requires strong English communication, excellent organization, and ability to multi-task under pressure. A professional appearance and team spirit are essential; hotel experience is a plus.