Guest-Experience Cleaning Operations Coordinator

Haven; Porthmadog; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays

Free access to Haven facilities

Discounts at national brands and at in

other perks

Job summary

Haven in the United Kingdom is seeking a Cleaning Services Operations Assistant to help ensure spotless, welcoming spaces for guests to enjoy their next adventure.

In this role you’ll plan daily tasks, coordinate the team, oversee stock, recruitment and training, and support budgeting and safety standards to keep our venues clean, safe and guest‑friendly. Hands‑on work balanced with admin duties means no two days are the same.

Qualifications

• Experience in cleaning or facilities operations is valued but not essential.
• Ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer-focused environment.
• Good communication and problem-solving skills.
• Motivated to deliver an outstanding guest experience.

Responsibilities

• Assist Cleaning Services Team Manager with planning, preparation, and daily operations.
• Support stock management, team rotas, recruitment, training, and development.
• Monitor budget performance and ensure safety and compliance checks.
• Oversee daily cleaning tasks, address feedback, and implement improvements.
• Balance hands-on tasks with administrative duties to ensure seamless operations.

Skills

Planning & organizing

Multitasking

Communication

Problem solving

Guest experience

Team coordination

Job description

Haven in the United Kingdom is seeking a Cleaning Services Operations Assistant to help ensure spotless, welcoming spaces for guests to enjoy their next adventure.

In this role you’ll plan daily tasks, coordinate the team, oversee stock, recruitment and training, and support budgeting and safety standards to keep our venues clean, safe and guest‑friendly. Hands‑on work balanced with admin duties means no two days are the same.